Airport Nissan Customers
After the sudden closure of your local Nissan dealer, several customers contacted us feeling confused and frustrated. At Mentor Nissan, we want every Nissan customer to have a fantastic ownership experience. Below are some of the most common questions we are hearing from consumers who have been affected by the closure of Airport Nissan. We hope it is helpful.
Where do I go to get my Nissan vehicle serviced?
Great question! Mentor Nissan's Service Department, with its factory trained technicians, can assist you with routine maintenance, warranty claims, or any recall notices you may receive. To schedule an appointment, just call 440.951.1100 or click here to set a service appointment.
I leased my car from them. Where do I turn it in when my lease is up?
Mentor Nissan is happy to help you enjoy the remainder of your Nissan lease. When your Nissan lease is up, we can help you turn in your Nissan vehicle. Often Nissan has programs that help Nissan lessees upgrade early.
Please check with us six to eight months before your lease terminates so that we can alert you to any lease upgrade benefits!
I purchased a vehicle there and I have questions about the transaction. Who do I call?
We have no access to customer files, transaction records, or any insight into what will become of the business assets left behind. If you have not yet received things promised during your sale, or have paperwork issues, etc. we are not going to be able to access that for you. We know this can be frustrating. For questions or concerns regarding a purchase or service transaction we recommend you call Nissan Consumer Affairs 1-800 647-7261.
I have questions about my financing or leasing agreement. Who do I talk to?
If you did not finance through Nissan (NMAC) please refer to the customer service numbers on your finance contract. Nissan Finance (NMAC) customers can go online here to manage their account or may call NMAC at 800.456.6622 Monday – Friday 7:00 AM to 7:00 PM, Central Time.
Does this closing mean Nissan is in trouble?
Absolutely not! Nissan continues to enjoy great success with phenomenal product offerings and great value. At Mentor Nissan, we never rejoice in the failure of another business. We focus on making prudent business decisions and offer great deals backed by the type of customer service that has won us a very loyal customer base. If you have never been to Mentor Nissan, consider this this invitation to experience us in person!
Please understand that this page is meant solely as a public service. We do not speak for Nissan Corporation or the closed dealership. Nothing here should be interpreted as legal advice nor is it meant to imply access by us to any confidential or undisclosed details concerning these closings. We just want to help.
If you still have questions, please feel free to contact us using the form below: