Customer Testimonials
The Nissan Murano is amazing, has every feature you could possibly want and drives so well. Everyone at Mentor Nissan is helpful and knowledgeable in getting you into the right car for you
Always great service! Thank you!!
Everyone is nice there and I felt welcome
Just got my 2nd Rogue! Everyone is very nice and very professional! Would definitely recommend Mentor Nissan to others!
The service person kept me updated and informed on how the work was going.
Have bought and serviced 3 Nissans here. Never any issues and always treated professionally
Kayla at the service desk is fabulous! Whenever she greets me and checks me in for service, I know that I will be taken care of. Please take care of Kayla and make sure she doesn’t leave. If she does and you don’t have a qualified manager of service, I will need to leave.
My experience with Mentor Nissan was exceptional. From start to finish the staff went above and beyond. I couldn’t be happier!
Excellent, professional service beginning to end.
Very helpful staff and friendly
Angel was a great salesman. Love my nissan rogue
Mitch was amazing and helped my though the process of trading in and purchasing my new Nissan Kicks
Just had my Nissan in for service. The team was great. They got me in and out so quickly. The best service. You need to experience great service at Mentor Nissan 😃😃.
Jackie was very helpful during my service visit. I would recommend seeing her with all your questions
Great place to take your car for service. Very outgoing service advisor staff, they get you in & out without a hassle
Great people! Explains everything thoroughly to make sure you understand! Shoutout to Mitchel and Rod for everything! Very much appreciated 🙂
Great friend of Anthony’s going into this experience, so knew from the start it was going to be a pleasant experience. He hooked me up with one of their salesman Ken to get a deal done, and couldn’t rave about him enough. Was an absolute pleasure to talk to and made a typically exhausting experience as smooth as possible. Added bonus that I absolutely love the car! 6/5 stars ⭐️
I cannot say enough about my experience and my salesman, Ryan Falls. He was so patient with my many questions and multiple test drives. Would highly recommend him for any car needs!
Outstanding personnel, great experience, they actually listen to what I wanted. Would highly recommend to all my friends and family.
Always a pleasant experience at Mentor Nissan!
Dan Grdadolnik was a pleasure to work with. When I told him I was interested in test driving he got me set up in a beautiful Nissan Rogue and got the process started. It was smooth and easy, I didn’t feel pressured at all. He made my first time purchasing a vehicle very enjoyable and seamless. Thank you Dan!
I am very pleased with the customer service at Mentor Nissan. I was pointed in the right direction with my AWD 2022 nissan altima! I absolutely love my new ride and feel so safe. I was thoroughly explained about the warranty that came with the car along with a paper that explained what had been replaced on the vehicle as well. Definitely would recommend going there for your next ride. Be sure to ask for Dan! He's a great salesman who also shows care in his customers. It was nice of him to reach out to me weeks after purchasing ... Read More Google - Feb 28, 2025
Andrew ChinChar Did Awesome! Very Welcoming
Update: after speaking with Brian the used car manager, all of the issues were addressed and taken care of in a timely manner. They even sent my car back re washed and detailed. Brian was very professional and made this whole process easy, thank you!
I will probably never come back to buy a vehicle from mentor Nissan. I have had nothing but issues with the Nissan rogue I recently purchased. First, my must have for a car was heated seats. When the salesman showed me the car before we even test drove he said he could probably “throw them ... Read More Google - Feb 11, 2025
I bought a 2025 Rogue from Mentor Nissan. The experience was great. Ken Dezman, the sales person was knowledgeable and created a sense of confidence with my purchase. Nick G.
Great customer service. We have purchased our last 2 cars from them and were very happy.
My daughter and I went to Mentor Nissan to get her 1st car. From the minute we walked in the door, we felt welcome. Ryan, our salesman, answered all of our questions and treated us with respect (I can't say the same for other dealers I'd been to in the past). The entire experience was 10/10! If you are looking for a great car and an even better dealer, start with Mentor Nissan!
Andrew Chinchar did an amazing job being flexible with us looking at multiple vehicles. He guided us and we look forward to making our purchase with him
Employees are very responsive to all questions and very respectful of the questions asked as well as nolagable.
Andrew Chinchar was my salesmen while looking for a used Nissan Sentra. He was a pleasure to work with. Looking forward to doing business with him in the future.
STAFF WAS VERY KNOWLEDGEABLE. NO PRESSURE
Andrew Chinchar, very caring young man, took his time, explained everything, did not rush me. Excellent experience with Andrew Chinchar!!!
Andrew Chinchar … like working with him! He does a great job, very informative, not pushy, goes above and beyond for his customers. Highly recommend him. Thanks Andrew!!!
Andrew is a nice guy and he will hustle for you 👍
Andrew Chinchsr is a outstanding salesman me and my wife have bought several cars and only deal with him. Next car will be with him Mike and Kimberly Weed
He answered all questions that we needed help with. He's just a nice guy, not pushy ANDREW P CHINCHAR
Very nice,helpful.
Worked with Mentor Nissan and salesman Andrew Chinchar several times; excellent experience every time! We love our Nissan Rogue, just leased our fifth Rogue today! Thanks Andrew Chinchar and Mentor Nissan!
Andrew C. Gave incredible service, answered all our questions, very knowledgeable and courteous.
Wanted to update - working with Terrell Hunt (Finance Manager) made the process easy as well! He was very courteous and helpful! Came in after someone hit my car and it ended up being a total loss. I had never experienced a total loss of a vehicle before (especially since I just bought it from Mentor Nissan 18 months prior). When I called I was connected with Andrew Chinchar and he was amazing! Highly recommend working with him if you’re in the market for a new car!
I had the best experience buying a car. I worked with Dan who made the entire process nothing but simple and seamless and the overall experience was the best.. 10 out 10 I recommend
Finally a dealership that does the right thing for the customer! I’m not going to go into major detail. but I purchased a new vehicle last month. My intentions of buying that particular model was to be able to tow my side by side and fit the family. The vehicle I purchased didn’t have a tow package already installed so we would install it the next month. However, yesterday was the install date and it was found that the vehicle I bought didn’t have the necessary suspension, transmission cooling system etc necessary to tow my side by ... Read More Google - Jan 4, 2025
Andrew Chinchar has been helping me for years and I will always be coming back. He’s reliable, attentive, and understanding. Always making sure I have everything I need making this a stress free process
Best sales person with great service - Andrew Chinchar and Kayla Stock
Worked with Andrew Chinchar and had a good experience. He was knowledgeable and very easy to work with.
Chad was very professional and efficient throughout the entire purchase process. He was willing to work with me and took the time to answer any questions that I had. I appreciated that he was transparent with all of the information/pricing and made me feel like he was truly trying to help me find what worked best for me.
So excited to end 2024 on a great note. I was really glad my husband and I got to work with Andrew C. He was really personable and helped us with our lease trade in. I would definitely recommend him to others.
We purchased a new car for my son and for a second time the service was outstanding, and all the people we interacted with were exceptional. I’ve probably purchased 30 cars over the course of my life, and have never had a better experience than I’ve had at Mentor Nissan. They treat you like family is the best way to describe it. We will be going back soon to get my daughter a car this summer! -Doug Laukonis
Purchased a used car only to find out after I took it to my mechanic that is has a bent control arm, blown valve gasket and was leaking oil. They cleaned the engine so you couldn't see the leak and after going back and complaining they said it was sold as is. I am very disappointed in this company. Make sure if you're buying a car from here to take it to a mechanic beforehand. See attached photo for laundry list of issues from my mechanic.
Cant say enough good things about Dan and Danny. My husband and I went to buy 1 car and ended up buying 2! Great deal and trade in for my old car. Easiest car. Buying experience we have ever had! I will def drive from PA to Ohio again when I'm ready to buy another car.
Had an excellent experience with our sales agent Michael Graham. He isn’t the type of salesman that try to rush you into making a fast decision. He was very helpful with all requests we had before purchasing our pre-owned vehicle and was able honor them. Thanks! PS several mistakes made with final purchase of paper work, but not a reflection of Michael’s service.
I am brand new to the Nissan “family” ... I have been shopping for what I’m sure is way longer than the average vehicle shopper, and had finally narrowed it down to a Nissan - then shopped between 4 different dealerships for my best price - Mentor Nissan won me over in everything and I am very happy with my pain free car buying experience! My salesman, Mark Kerner, made it enjoyable every step of the way, along with all employees I came in contact with along the process. I highly recommend Mark and Mentor Nissan - you won’t be ... Read More DealerRater - Jul 10, 2020
Very good service...I definitely will make this my new go to.... everyone there was very friendly and helpful and they got me in and out the best they could.
My salesperson is Andrew Chinchar. He is very knowledgeable, easy to work with and made sure my car buying experience was good. Thank you Mentor Nissan for a great car.
Very good buying experience. We worked with Anthony Valentino; no pressure, easy going. All of the staff we interacted with were polite and friendly, with no sales pressure that can sometimes accompany vehicle purchases; and they didn't waste our time. We drove an hour to make a purchase, and would do it again.
The staff was honest about incentives and negotiated in good faith. I left with a great vehicle at a fantastic price. 3rd vehicle I’ve bought from them and I will keep coming back.
I could not be more pleased with my service experience at this dealership. Jarrod Bencar runs the friendliest and most efficient service operation I’ve ever had the pleasure of experiencing! Hassle free and friendly from start to finish. Highly recommend!
My experience with the purchase of our Murano was great. The sales people were friendly and very professional. They showed us the Rouge and Murano so we could decide which would meet our needs. There was no pressure by the salesman. It was a great experience.
Service is always fast and the prices are reasonable. Nissan keeps my loyalty with terrific service every time I visit. Great vehicles and a great staff at Mentor Nissan!
Keep coming back as service department is great and knowledgeable. Cant beat a great Nissan vehicle. Love my 2019 Rouge SV AWD in dark pine green. Ride is great and has everything I need.
Called service to say my front bumper was loose on both sides. They said bring it in and they looked at it. It was in worse shape when I got it back. I was then told to take it to Nissan Bedford as they have a body shop. I was informed I would have to pay for it. I let them know I would not pay for a body shop and it was in worse shape when they gave it back. They called me to have me bring it back in. No thanks! So with this, the salesman who I ... Read More DealerRater - Jun 9, 2019
We are long time customers of Mentor Nissan. Good to see that some companies sustain. Service and Sales are excellent. Eager to help, Courteous and knowledgeable. Keep up the good work.
I went to Mentor Nissan for an oil change and the entire staff was extremely polite, attentive and professional. I also asked if they could check the tire pressure because the warning light was on. They didn't bat an eye. Everything was completed in just about 30 minutes. Buying from this dealership was a God send!!!
Good service and prompt service. Work was done earlier than expected. Loaner vehicle was supplied and good quality. Would recommend to others. The waiting area is great with coffee and television.
Service was unparalleled! The service person I worked with, John “Napoleon” Gradomski was a real peach. He was friendly and responsive. Working with Napoleon and Adam Gaydos has been nothing less than fabulous!!
I have a Dodge caravan and drive past the local Dodge dealer to have Mentor Nissan do my oil changes. It's a bit of a drive for me but you can't beat quality and respectful service. Recently I was having issues with the Dodge and still took it to them and once again I got A+ service.
I scheduled routine maintenance for oil change and tire rotation. I arrived Rick wrote the order and sat down in the waiting room. I brewed a fresh cup of coffee and before I was finished drinking it, Rick told us that everything was completed.
I always receive the most courteous & pleasant experience at Mentor Nissan. This is our 3rd lease & have nothing but praise for Jerrod Bencar & Rick Brzeczkowski in the Service Dept. They truly care about their customers & their actions confirm that beyond any doubt. I would not hesitate to refer anyone to this dealership. Thank you for your professionalism, knowledge & kindness.
When we purchased our Rogue in October 2017. We decided to add the UPPP insurance. It covered the flat tire we experienced from a pot hole. Mentor Nissan had a new tire replaced in less than a day at no charge due to the UPPP Insurance. I may have the name of the insurance wrong. I know It started with UP.
Excellent service. Also called to schedule my appointment and they made time for me that day. I drove up to the Express Service garage door, it opened and I was immediately greeted by Rick who took my keys and directed me to the front desk to go over my service needs. My visit only took 45 minutes. I highly recommend this Service Team
Rick is such a great guy he goes above and beyond to make sure you are totally sasisfied with everything. Such a polite friendly guy. I always get an apt and when there was something going on with my Rogue he made sure to get to the bottom of it. The mechanic who worked on it was a great guy too he went with me for a test ride to hear the noise and he fixed it straight away. Catherine Takacs
I'm a long time customer of Mentor Nissan because they provide excellent service time after time. This visit was no different. I needed the work to be done by a certain time and they fit me in so I could make my appointment.
I had an oil change and tire rotation on my Rogue and I couldn't be more pleased. They were very friendly and prompt service didn't take long at all and even washed my car.
Every time I go they are very courteous and respectful. I like the staff so much I even take my Dodge there and the drive is 3-4 times further. That’s how much I like the people there.
I have regularly taken my 2009 Altima in for service at Mentor Nissan. The Service Department has always been friendly and efficient. A majority of my visits I have dealt with Rick who has always greeted me like a friend. Very nice young man and very knowledgeable.
With all of the technology in cars today its not unheard of to have a glitch as I did with the on board computer. Mentor Nissan Service contacted Nissan Support and on their advice reloaded the software into the computer and that fixed the issue. My experience from the sales department and now with service has been excellent. I am very happy with my 2018 Rogue.
I've just bought a CPO 2015 Nissan Versa from this dealership; and the process was super smooth and easy. The test drive was great and when I noticed a defective passenger door mirror, I was assured it would be corrected, and it was. The car was in excellent condition and the sale process was fast and efficient. There was only 1 ignition key available; but Andrew our sales person assured us that a second key would be ready for pick up next week. We were waiting a while the following day to collect the car and sign paperwork; but that was ... Read More DealerRater - May 1, 2018
My First oil change and tire rotation on my Rogue and I couldn't be more pleased. They were very friendly and prompt service didn't take long at all and even washed my car.
I started looking to trade my high mileage car that also had negative equity, last august. My credit isnt perfect either. I went to 4 dealers and they could not or would not help me. My co-worker told me to try ganley in mayfield he used to work there. I called and spoke to sales, they never called me back. My last ditch effort was when I called Mentor Nissan. The salesman Paul took my info and called me the next morning to come in. From there I met the sales mgr. they told me I was approved and next thing ... Read More DealerRater - Nov 10, 2017
So i go into mentor Nissan about a week ago around 6:00pm with my girlfriend when i first walked in the door my sale rep was Jessica she was very friendly and very nice, she let me test drive the car i wanted to try and get. once we got back to the dealership i explained my credit situation and waited for them to draw some numbers up. when she came back over she said could you print this and could you print that and i had no problem doing these things. its now 8:00pm and im still waiting on ... Read More DealerRater - Oct 10, 2017
Friendly and honest ! Willing to go the extra mile toward customer satisfaction. Jessica in sales got me a comfortable deal on a great little car. Rick and the service guys are doing a fine job maintaining it. Very relaxed atmosphere. Prompt and polite service.
Mentor Nissan's Service Department is excellent and the Service Manager Jarrod lets you know your business is appreciated. Outstanding Staff and Service they will make me a repeat customer.
After purchasing and servicing at many different dealerships over the years, Mentor Nissan by far has the best service and sales staff. I would highly recommend Mentor Nissan!
I bought a new 2013 Nissan Frontier under the VPP Program. On a previous purchase at a different dealer, the VPP program resulted in significant discounts on the extras that I purchased. With this dealer, they give me One-to-One points. When I tried to use these points, they were divided into Service Points vs Sales Points. None of them applied to anything I had already purchased. I need a new key and fob and only the Service points can be used. The Sales points can either be applied to new accessories or the purchase of another vehicle. I don't want ... Read More DealerRater - Dec 2, 2016
Salesman ripped us off. We Were told 4wd / AWD Vehicle. When we got payment voucher it said 2wd vehicle. The whole time we understood by salesperson it was AWD. Paid full price . Salesman knew we wanted AWD , and we thought that's what we paid for. GM never returns calls.
I traveled just over an hour to view a used car for my daughter. My sales person Jeff Farmiloe inspected and test drove the car and gave me a full description of the car before we even left home. His honest approach and his complete detailed description of the car before was spot on. I'd definitely recommend Jeff and would suggest to anyone to give him a call. He could save you a trip or like me you could find exactly what you're looking for and save some money.
Awesome experience! Professional, Personable, Jimmy Zabielski and Terri Salvatore are a great team. I would recommend this dealership to any one. Very satisfied with everything about my experience at Mentor Nissan. I have been to several dealerships in the last few months and Mentor Nissan was by far the best of all of them. I Can't say enough great things about Jimmy and Terri.
I do all of my service on my pathfinder here. I bought my car through them a few years ago and was treated well, and have had good experiences with the service department each time I've come in. This time it was for brakes. They were squeaking and almost making a grinding sound. I dropped the car off in the morning and they had it ready by the time I was done with work. I didn't compare prices anywhere else, but it seemed like a fair price and it was done by nissan guys, so I'm confident ... Read More DealerRater - Nov 19, 2013
I went in for a service appointment very recently. They did a very good job on my car and got me in and out quickly. I camee in on my lunch break, so it was nice not to have to sit for hours on end. They explained the whole process and why they doing what they were doing and I really appreciate the honesty. The personal touch they used here has made me think twice about where I will be buying my cars in the future.
I recently purchased a new Sentra from Mentor Nissan. What a nice staff they have there. I was treated terribly by another in Cleveland. Made a deal and the dealer tried to bump my price up while signing papers. I walked right out and went to Mentor Nissan. They were helpful, gave me a great deal, and treated me with respect. I highly recommend them to buy a car.
We visited Mentor Nissan on Sunday September 8th 2013 to test drive a car we found on Autotrader.com and were met by Bradford Worley. We were shown the car and we took it for a test drive. We both liked the car and told Bradley that we would call and let him know if we wanted it. Next evening we called and told him we were interested in the car but because the tires weren't so good that we would like him to adjust the price or put new tires on it. I gave him the adjusted price as ... Read More DealerRater - Sep 13, 2013